Here is an amazing work from home job opportunity for freshers as a INTERNATIONAL NON-VOICE PROCESS, which is from Ignites human capital services . Selected Candidates will mainly involve in Handling phone calls with customer queries and provide resolution to end users.
Ignites Human Capital Services Work from home INTERNATIONAL NON-VOICE PROCESS
About Ignites Human Capital Services
igNITES is an established, Owned and managed company, whose goal is to provide clients with the very best quality, value and service in human capital consulting. We Ignited to brighten the future of a Company , Client and Candidate, Three entities that are vital to the recruitment process: you, the employer, your prospective employees and the ‘art’ of employment.
Complete Job Description
Qualification Required: Graduation Not Required.
Roles and Responsibilities:
Handling escalations and complex queries.
Manage large amounts of emails & chats
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Skills Required :
Proven customer support experience or experience as a client service representative
Excellent communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Ability to handle pressure
Ability to multi-task, prioritize, and manage time effectively