Back in 2015, the Indian Hotel landscape was dominated by luxury 5-star hotels. There was a large vacuum in terms of quality accommodation in the budget segment. Staying at a low-priced hotel has always meant making compromises but with Treebo stepping into the hotel industry, this paradigm quickly shifted. Treebo has made travel experiences more exciting, comfortable, and also cost-effective!
We derive our name from ‘Bo Tree’, the fig tree under which Gauthama Buddha attained enlightenment. That tree of wisdom has inspired not just our name but also what we do. We have employed cutting-edge technology to drive quality control at scale. The budget segment which was earlier fragmented and secluded is now wholesome with Treebo’s guaranteed quality assurance that fits every pocket.
As a Customer Success Executive, you will play a fundamental role in achieving Treebo’s ambitious customer acquisition and revenue growth objectives. You will be responsible for obtaining and maintaining long term Key Customers by comprehending their requirements. The ideal candidate is someone who can build and foster strong relationships with strategic customers. You will need to identify needs and requirements to promote our company’s solutions. The goal is to contribute towards sustaining and growing our business to achieve the maximum Share of Wallet from all our customers. Executives must be comfortable and fluent in both written and verbal communications through meetings/calls/emails, work closely with stakeholders and always be on the lookout for ways to increase Treebo’s Share of wallet with customers.
Complete Job Description
Proficient in navigating through various apps in computer.
Good in communication.
➢ Manage Treebo’s key corporate accounts.
➢ Develop relationships with clients and farm the existing accounts for more business opportunities.
➢ Build trust with a portfolio of major clients to ensure they do not turn to competition.
➢ Acquire a thorough understanding of key customer needs and requirements.
➢ Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and help increase SOW and visibility of the brand.
➢ Ensure the correct products and services are delivered to customers in a timely manner.
➢ Serve as the link of communication between key customers and internal teams.
➢ Route qualified opportunities to relevant stakeholders for successful closure.
➢ Drive Central Initiatives through verbal/written communications to admins.
➢ Coordinate with internal stakeholders to ensure delivery of the highest standards of customer experience.