DELOITTE Hiring Freshers | London-Based MNC Hiring Freshers | Any Graduate Can Apply
Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. The business team is an internal support line for Deloitte employees of the U.S. firms and India (Hyderabad, Mumbai, Bengaluru & Delhi) for Business Application Support. We support all types of calls concerning problems with business applications. GCC-Business differentiates itself from other Call Centers by way of its work culture which encourages delivering distinctive service and the Rewards and Recognition programs which encourage taking initiative. GCC -Business expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be flexible to change.
Requirements are very minimal from the company, they have mentioned that a good candidate should have completed their Graduation In Any Education Field and good English written and verbal along with some computer operational skills.
Deloitte Recruitment Freshers for GTLO-Customer Support-Analyst 2022
About This Role
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Process incoming service requests, incidents and change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
Complete Job Description
Work Location: Bengaluru
Shift Timings: 24*7 Shift
Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhancing the trust of our clients. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.
- Excellent written, verbal, listening, analytical skills.
- Easily grasp and communicate complex ideas. Excellent problem-solving skills
- Knowledge of computer, internet connectivity and application performance are required.
- Familiarity with Microsoft Office applications, especially Word, Excel and PowerPoint.
How To Apply
How To Transform Career From Non Tech Background to a Tech or Coding Career: Read Complete Article Here
More Ongoing Jobs For You
- Wipro Stepup Hiring program is open for Non Tech Graduates Apply Here
- Groww Hiring For Multiple Roles Freshers Apply Now
- Toppr Hiring Freshers for Work From Home Jobs
- Amazon Hiring for 10+21/Any Graduates Freshers
- Vedantu Hiring Any Graduates Freshers Apply Now
- Shipping and Delivery Support Associate Apply Here
- Wipro Elite NLTH Is Going on Apply Now
- Amazon Hiring Language knowledge holder like Hindi, English, Gujarati Apply
- TCS Latest NINJA and DIGITAL Hiring Apply Here Now
- Accenture off campus for ASE and Any Graduate Roles
- Testbook Remote Freelance job opportunity Anyone can apply Here
- Wipro Hiring any graduates apply here
- Infosys Hiring Any Graduates Apply Here
- Axis bank hiring graduates freshers
- Infosys Hiring for Diploma/BE/BTech/MTech/BSc/BCA Graduates
- MPhasis hiring technical support engineer any graduates
- ICICI latest Hiring for Any Graduates
- Deloitte Hiring for Any Graduates
- Amazon VCS Hiring
Find More Jobs From These Categories
- 2021 Batch Jobs
- Any Graduate Jobs
- Bank Jobs
- Bcom. bba
- Excel Jobs
- free course
- Free Resources
- HCL Jobs
- Interview Questions Answers
- Non-Tech Jobs
- Off Campus 2022 Batch
- Part Time Job
- Work From Home Freshers Jobs