HSBC is one of the world’s largest banking and financial services organizations. We serve approximately 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 63 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.
Listed on the London, Hong Kong, New York and Bermuda stock exchanges, shares in HSBC Holdings plc are held by around 187,000 shareholders in 128 countries and territories.
CUSTOMER VOICE SUPPORT
Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position
Ability to speak and understand English fluently
Ability to write business letters and reports.
Excellent conversational/ telephone skills.
Ability to learn quickly, retain and transfer knowledge appropriately.
Ability to understand and interpret numeric data.
Flexibility to work in shifts
Ability to build rapport with and relate to a wider range of people.
Acquire and update knowledge on procedures on products.
Receive or make calls from or to customers (internal & external).
Provide information to customers based on requests made.
Use Call model effectively and work within Collections MOS Framework