Hexaware off campus drive for Trainee Infrastructure management support

There is a great opportunity coming out from Hexaware Technologies a very large MNC, Hexaware is hiring BSc (CS/IT/Electronics) & BCA candidates for the profile of Trainee Infrastructure Management Support, for 2022 batch graduates. This is an amazing chance to start your career with an MNC. Lets see what’s there in this Hexaware Job notification.

Hexaware off campus drive for Trainee Infrastructure management support 2022

About Hexaware

Hexaware delivers highly differentiated services in Rapid Application prototyping development and deployment; Build Migrate and Run cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital.

Details of Hexaware Infrastructure Management Hiring

Company: Hexaware, India

Role: Trainee, Infrastructure Management, support

Locations: Mumbai/Pune/Chennai & Noida

Qualifications Required: BSc (CS/IT/Electronics) & BCA

Pass outs Allowed: 2022

Notification PDF: Check Here

CTC and Stipend: 3LPA & 15k for 3 months stipend amount

Service Agreement: 2yrs – 2 Lakhs

Job Description

  1. Excellent verbal and written communication in English is must
  2. Should have basic knowledge on ITIL process and international Client
    handling over the phone and email
  3. Meet established service level metrics for call response, technical
    support and customer service
  4. Provide Help Desk Support for End users and Level 1/2 support of IT
    Infrastructure and Applications
  5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer
    ticket queues for assignment, follow-up and resolution
  6. Follow and complete IT Service desk opening and closing checklists
  7. Research and update knowledge base for solutions that can be used to
    provide first call or contact resolution
  8. Perform installation/troubleshooting/configuring of MS outlook Client,
    MS Office, Applications software, Antivirus Software, Internet explorer
    and basic network troubleshooting
  9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar,
    Team viewer etc..(It’s an optional) to troubleshoot and resolve endusers laptops, desktops.
  10. Provide follow-up service to End-users to ensure that service provided by
    Help Desk has addressed their needs in a timely and efficient manner
  11. Candidates should be open to work in 24*7 shifts environment.
  12. Candidates having more than 1 year of education gap are not eligible for
    this drive.

How to Apply

Apply Here

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