Amazon’s Customer Service team operates in over 140 locations around the world, delivering award-winning customer support in 18 languages. The Customer Service team provides 24/7 support to customers across the globe, resolving customer queries via phone, email, and live chat and using cutting-edge tools to provide effective solutions.
Our Customer Service Associates in India are provided with the expert training needed to deliver an effortless support experience. They are the backbone of our organization, playing a critical role in Amazon’s mission to become Earth’s most customer-centric company.
Details of Amazon Hiring
Company: Amazon, India
Position: Associate – VCS
Location: Work From Home
Qualification Required: 10+2
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
Communicate via email and telephone with buyers, merchants, and other external and internal customers.
Maintain Amazon’s site quality by enforcing Amazon’s Policy Guidelines.
Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
Achieve weekly productivity and quality standards for investigations.
Experienced in the internet space and capable of succeeding in a fast-paced team environment.
Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
Ability to adhere to an SOP driven process and execute high judgement actions and accuracy as per defined SOPs.
Education: 10+2 ELIGIBLE
Work Experience: 0 – 2 years (Max) of experience.
Demonstrates effective, clear and professional written and oral communication in English Language.
Strong analytical ability
Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off).
During the first four months (Training & Transition) no unplanned leaves are allowed.
Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
Home environment free from background noise where you can connect to the internet and work on your deliverables.
Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
Should have access to mobile phone at all times from a reliable provider.
Should have power back up in case of power shut down up to the duration of his shift.
Candidates who are based in or willing to relocate to the below locations (only) should