At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.
Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.
Who is suitable for this role?
You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
You are data literate
You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
You have experience with MS Office (mostly Excel)
You are upbeat and energetic and possess solid problem-solving skills
You have robust communication with the customer and back to the business
You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams
Location: Remotely from home within India
Schedule: 5 days per week
Languages Needed: Hindi, English
Documenting and implementing key operations policies like KYC, AML, Risk, Operations etc. as per products & in line with regulatory bodies and are as per stakeholders agreements
Assessing the efficacy of current policies and procedures – Examining current procedures to ensure they adhere to existing policy and working with teams to agree on and execute modifications to build efficiency.
Writing end to end Policy, procedures, regulatory research, analysis, presentation & execution
Interpreting regulations and advising the Head of KYC & KYC Team
Advising KYC product teams and ensuring that new product build is regulation and policy compliant
Collaborating with 2nd LOD to agree policy changes and constructively challenge where necessary
Providing support with audits and oversight from banking partners
Working with 2LoD Compliance to implement new regulatory requirements within KYC
Self & Family Health Insurance
Term & Life Insurance
Mental wellbeing through Plumm
Learning & Development Budget
WFH Setup allowance
15 days of Privilege leaves
12 days of Casual leaves
12 days of Sick leaves
3 paid days off for volunteering or L&D activities