At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

Who is suitable for this role?

  • You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
  • You are data literate
  • You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
  • You have experience with MS Office (mostly Excel)
  • You are upbeat and energetic and possess solid problem-solving skills
  • You have robust communication with the customer and back to the business
  • You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams

Location: Remotely from home within India

Schedule: 5 days per week

Languages Needed: Hindi, English 

Key Responsibilities

  • Documenting and implementing key operations policies like KYC, AML, Risk, Operations etc. as per products & in line with regulatory bodies and are as per stakeholders agreements
  • Assessing the efficacy of current policies and procedures – Examining current procedures to ensure they adhere to existing policy and working with teams to agree on and execute modifications to build efficiency.
  • Writing end to end Policy, procedures, regulatory research, analysis, presentation & execution
  • Interpreting regulations and advising the Head of KYC & KYC Team 
  • Advising KYC product teams and ensuring that new product build is regulation and policy compliant
  • Collaborating with 2nd LOD to agree policy changes and constructively challenge where necessary
  • Providing support with audits and oversight from banking partners
  • Working with 2LoD Compliance to implement new regulatory requirements within KYC


  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities
  • Stock Options (if available)

How To Apply

KYC Policy & Procedure Lead-: APPLY NOW

Watch the Video for full detailed process!!

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