Deloitte has posted a new hiring for fresher and up one year of experience candidates for the profile of Customer Support Analyst. If You have completed you Graduation In Any Background you can apply Here.
The candidate should have good English communication skills both verbal and written along with MS Office Knowledge. You will be involved in various support task. Lets see complete job description..
Deloitte Jobs for freshers as Customer Support Analyst Hyderabad
Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network with offices in over 150 countries and territories around the world.
Complete Job Description
Roles and Responsibilities
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Process incoming service requests, incidents and change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
- Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
- Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
- Provision user accounts for external (non- Deloitte) client users.
- Comfortable to work in 24*7 environment (rotating shift changes up to every month):
- Ø 5:30 AM – 2:30 PM IST,
- Ø 2:00 PM – 11:00 PM IST
- Ø 9:00 PM – 06:00 AM IST
- Have passion on technical knowledge learning and be a quick learner
- Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
- Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
- Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
- Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
- Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
- Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
- Any Graduate.
- 0-1 year experience.
- Excellent Customer service (Phone / Chat / Emails).
- Excellent spoken English Language proficiency.
- Proficient with MS-Office.
- ServiceNow experience preferred.
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills.
- Customer Service experience.
How to Apply
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