Hey There Friends, Groww has posted two new opportunities on their official job portal. Groww is an Online Investment services platform and financial service provider.
Many of our Youtube channel viewer were requesting us to came up with some good job opportunities for Finance Educational Background Candidates. Groww has posted two roles Graduate Trainee – Customer Success and Executive. Lets have a look at all important details…
CUSTOMER SUCCESS EXECUTIVE IN GROWW
Groww is India’s fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is, backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Captial, and Y Combinator.
Job Description For Both Positions
Graduate Trainee- Customer Success
Expectations from successful candidates are:·
Eagerness to learn about the company’s products and their capabilities.·
Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.·
Technical aptitude and the ability to understand and explain complex concepts in simple terms.· Excellent interpersonal and relationship-building skills.·
Knowledge of other regional languages is helpful if the company works within the country.
Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.·
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.·
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.·
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
JOB REQUIREMENT and Discipline and Criteria-·
Undergraduate courses with a Finance background (BCom, BBA, BBM).·