PhonePe Recruitment Drive To Hire Graduates as Advisor Reds Position

Communication skills and little bit of computer operating skills can even get you a job at very big product based companies, Yes Today we have came up with a job opportunity which is from PhonePe. PhonePe is a leading payment platform, working with such an organization is a dream of any job seeker.

In this perticular job role, You will mostly be resolving the queries that is coming from PhonePe customers end. They have mention required skills as good communication skills and some level of computer operating skills. Lets see some more important details..

PhonePe Recruitment Drive To Hire Graduates as Advisor Reds Position 2022

About PhonePe

PhonePe is an Indian digital payments and financial technology company headquartered in Bengaluru, Karnataka, India. PhonePe was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface, went live in August 2016.

About The Role

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

Skills and Qualification Required

  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi
  • Graduation (10+2+3) is Mandatory 
  • 0 – 2 years of work experience in a customer facing role.
  • Multilingual skills (spoken + written) in South Indian languages are preferred.

Responsibilities:

  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest.

How To Apply

Apply Here

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