Communication skills and little bit of computer operating skills can even get you a job at very big product based companies, Yes Today we have came up with a job opportunity which is from PhonePe. PhonePe is a leading payment platform, working with such an organization is a dream of any job seeker.
In this perticular job role, You will mostly be resolving the queries that is coming from PhonePe customers end. They have mention required skills as good communication skills and some level of computer operating skills. Lets see some more important details..
PhonePe Recruitment Drive To Hire Graduates as Advisor Reds Position 2022
PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.
About The Role
We are looking for advisors for the Inhouse Customer Experience team. As an advisor, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Skills and Qualification Required
Communication skills: You must have excellent verbal and written communication skills, as you will be making a large number of calls and engaging with customers on a daily basis.
Sales skills: You must be able to effectively sell PhonePe’s products and services to potential and existing customers.
Customer service skills: You must have strong customer service skills, as you will be the first point of contact for customers seeking assistance.
Time management skills: You must be able to manage your time effectively and prioritize tasks to meet sales targets and customer service goals.
Organization skills: You must be able to maintain accurate records of customer interactions and update the customer database in a timely manner.
Problem-solving skills: You must be able to troubleshoot and resolve customer issues in a professional and effective manner.
Technical skills: You should have basic computer and technology skills, as you will be using a computer and phone for most of your work.
Team player: You should be a team player and able to work effectively with other team members to meet customer service and sales goals.