Hello Friends, Here I have come up with a good opportunity in HP [Hewlett-Packard], Yes HP is going to hire candidates for the profile of Technical Support Representative, And the Required skills for this position is also very basic, So we recommend you, if you feels yourself eligible according to the specified required skills, Then Apply here.
HP Recruitment drive to hire candidates for Technical Support Representative profile
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Details About The HP Job
Company: HP [ Hewlett-Packard ]
Position: Technical Support Representative
Education Qualification: High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
Roles and Responsibilities
Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
Begin to proactively assist customers to avoid or reduce problem occurrence.
Work is often reviewed by Supervisor or Team Lead.
Knowledge and skills Required
Articulate in excellent written and verbal communication skills.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Demonstrated problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone based remote role, e- support, e-chat, or similar.
Familiarity with computer technology.
Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.