2022/12/12

HAPTIK HIRING FRESHERS | JIO COMPANY HIRING | PERMANENT WORK FROM HOME

By Anurag Srivastava Any Graduate Jobs, Bcom. bba, BE/BTech, CustomerService 0 Comments

Haptik is a part of Jio Platforms Limited, who acquired majority shareholding in the company in a $100 million transaction in early 2019. Jio is a $65 billion Internet conglomerate, with businesses across Telecom, E-commerce, Media & Entertainment, Healthcare and more. The combined reach of Jio Platforms is close to 500 million customers and it counts marquee names such as Google, Facebook, Silver Lake, KKR amongst some of its notable investors.

ELIGIBILITY CRITERIA

Responding to customer queries in a timely and accurate way, via WA, email or phone
Identifying customer needs and helping customers use specific features
Analyzing and reporting product discrepancies
Monitor customer complaints on social media and reach out to provide assistance
Gather customer feedback and share with our Product, Sales and Marketing teams
Follow up with customers to ensure their issues (including basic technical) are resolved
Interpersonal skills to interact positively with clients who may be upset or stressed.

APPLICATION PROCESS