DXC Technology off campus for Technical Support Engineer Post

Hey friends, I have came up with another new and exiting opportunity from DXC Technology which is required very minimum skills and knowledge, Now What are those required skills, we have discussed in this post. If you have done your Graduation or Post Graduation in Any Stream/Branch, you can apply here. Lets see the complete details..

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DXC Technology off campus for Technical Support Engineer Post 2022

About DXC Technology

DXC Technology is an American multinational information technology services and consulting company headquartered Ashburn, Virginia U.S.

Details Of DXC Technology Recruitment

Company: DXC Technology

Position: Technical Support Engineer [Voice/Blended]

Qualification Required: Any Graduation or Post Graduation

Location: Bangalore

Experience: 0 – 3 years

Job description

Profile:

  • Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
  • Willing to work in night shifts; Excellent written & spoken communication skills

Responsibilities

  • Answer contacts promptly and professionally
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Adhere to Policies & Procedures
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Accomplish other duties as required
  • High Technical skill sets & Hands on technical support experience
  • Super user of Microsoft Office
  • Adherence to policy and procedures (compliance)
  • Ability to multi-task and prioritize
  • Ability to manage commitments to customer, manager etc
  • Ability to diagnose problems and take corrective action
  • Ability to assess progress against SLA and intervene as necessary
  • Ability to work with individuals to review measures and to coach towards meeting SLAs
  • Ability to escalate as appropriate

Mandatory : – Excellent written & spoken communication skills.

How To Apply

Apply Here

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