2022/04/09

DXC Technology off campus for Technical Support Engineer Post

By Anurag Srivastava 2021 Batch Jobs, Any Graduate Jobs, Bcom. bba, CustomerService, Non-Tech Jobs, Uncategorized 0 Comments

Hey friends, I have came up with another new and exiting opportunity from DXC Technology which is required very minimum skills and knowledge, Now What are those required skills, we have discussed in this post. If you have done your Graduation or Post Graduation in Any Stream/Branch, you can apply here. Lets see the complete details..

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DXC Technology off campus for Technical Support Engineer Post 2022

About DXC Technology

DXC Technology is an American multinational information technology services and consulting company headquartered Ashburn, Virginia U.S.

Details Of DXC Technology Recruitment

Company: DXC Technology

Position: Technical Support Engineer [Voice/Blended]

Qualification Required: Any Graduation or Post Graduation

Location: Bangalore

Experience: 0 – 3 years

Job description

Profile:

Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
Take calls from Global customers and initiate the right response to them, positively and professionally
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
Willing to work in night shifts; Excellent written & spoken communication skills

Responsibilities

Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to Policies & Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright and trademark legislation
Accomplish other duties as required
High Technical skill sets & Hands on technical support experience
Super user of Microsoft Office
Adherence to policy and procedures (compliance)
Ability to multi-task and prioritize
Ability to manage commitments to customer, manager etc
Ability to diagnose problems and take corrective action
Ability to assess progress against SLA and intervene as necessary
Ability to work with individuals to review measures and to coach towards meeting SLAs
Ability to escalate as appropriate