2022/03/21

Capgemini Hiring for Service Desk Profile 3 year graduates can apply

This is a great job opportunity for Any 3 Year Graduates, Coming from Capgemini The Big MNC of the World. Locations for this job will be Bangalore and Kolkata, India. If you are 2022 year pass out and coming from 3 year Graduation Educational Background, this can be your dream opportunity at Capgemini, Lets have a look at all the details and Eligibility Criteria….

Capgemini Hiring for 3 Year Graduates as Service Desk Role

About Capgemini

Capgemini SE is a French multinational information technology services and consulting company. It is headquartered in Paris, France.

Details Of Capgemini Hiring 2022

Company: Capgemini, India

Profile: Service Desk.

Qualification Required: Any 3-year Graduate – BCA, All Streams allowed for BSc.

Location: PAN India

CTC: INR 275,000.00 per Annum

Locations: Bangalore/Kolkata

Pass outs Allowed: 2022

Job Description:

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Should be open to sign Service Level Agreement

Qualification & Criteria

Should be graduating in 2022
Should have 55% and above in Graduation (till 4 semesters or 2 years)
Qualification – Any 3-year Graduate – BCA, All Streams allowed for BSc.
1 year gap is allowed after educational milestone e.g. SSC and HSC
Candidates must be open to relocate to any location and work in night shifts
Candidates must be available to join immediately
Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Should be open to sign Service Level Agreement.

Please Note –

Only shortlisted candidates will be invited for the assessment / selection process
Selection process will be done in virtual mode.
Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online.

How To Apply

Apply Here

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Capgemini Hiring for Service Desk Profile 3 year graduates can apply