IBM Recruitment 2021 | NON CODING JOBS FOR FRESHERS | IBM Recruitment Process For Freshers 2021

Technical Support Engineer

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ELIGIBILITY

  • 0-6+ years of progressive IT experience and customer service.
  • Good hands-on experience with Linux operating systems (Red Hat Preferred)
  • Ability to diagnose and troubleshoot complex technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal

SKILLS REQUIRED

  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
  • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
  • Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.
  • Create and implement new processes to improve efficiency and customer satisfaction.
  • Help team members in the capacity of a senior engineer in problem solving and guidance as required.

FULL VIDEO DESCRIPTION

Work Location- Pune

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