ICICI Recruitment drive for Phone Banking Officer position

ICICI Recursively hire for this position of Phone Banking Officer, for multiple location with a good pay package for freshers and experienced person. As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need.

ICICI Recruitment drive for Phone Banking Officer position 2022

About This position at ICICI Private Bank

  • ICICI Bank’s Phone Banking services help customers avail a host of banking features primarily through the phone channel.
  • The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams.
  • It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer portfolio.

Details Of ICICI Phone Banking Recruitment

Company/Bank: ICICI, India

Locations: Chennai, Indore, Bhubaneswar, Hyderabad

Position: Phone Banking Officer

Qualification Required: Graduates with 0 – 4 years of Experience and good communication skills.

Experience: 0 to 4 year can apply

Roles & Responsibilities:

  • Handling and resolving customer complaints/ queries over phone
  • Providing customers with relevant product and service information
  • Cross selling various banking products to customers over phone

Key skills:

  • Fluency in spoken English & Hindi language
  • Open to work in rotational shifts


Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties).

Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive).

How to Apply

Apply Here

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