IBM Recruitment 2021 | NON CODING JOBS FOR FRESHERS | IBM Recruitment Process For Freshers 2021

L1/L2 Support Engineer

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ELIGIBILITY

  • IT background degree
  • Freshers can apply
  • Non Coding Job
  • Any Passouts can apply

JOB DESCRIPTION

  • Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
  • Answers inbound calls
  • Attempts first call resolution
  • Great communication and organizational skills
  • Hardworking, Work and Communication under pressure/ client focus,
  • User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers,
  • Good analytical skills, Ability to learn fast the application logic and system functionalities,
  • Ability to translate user requirements base on tool capabilities,
  • Ability to drive and deliver e2e task,
  • Fluent English spoken and written,
  • Flexibility, Time management, Detail oriented, Excel \\Advanced level.

FULL VIDEO DESCRIPTION

Work Location- Chennai

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