- Any Bachelor’s degree.
- 0 – 2 two years of experience in a contact center or equivalent.
- Ability to work any shift including: nights, weekends and holidays.
- Comfortable working in an ambiguous and fast paced environment.
- Must be able to work virtually in a “work from home” environment.
- High attention to detail.
ROLE AND RESPONSIBILITIES
- Handle end to end implementation of Bizom,a leading SaaS/cloud-based supply chain automation product for the FMCG industry.
- Understanding of software architecture, Configuration of the product to match customer requirements
- Working with Master data, assisting with service requests and troubleshooting problems with data.
- Client Interaction- Handle client and communicate client’s requirements to internal teams.
- Coordinate with respective stakeholders and provide technical assistance to clients within SLA
FULL VIDEO DESCRIPTION
Work Location- Bangalore, Karnataka, India