IBM Recruitment 2021 | NON CODING JOBS FOR FRESHERS | IBM Recruitment Process For Freshers 2021

L1/L2 Support Engineer

ELIGIBILITY

• IT background degree
• Freshers can apply
• Non Coding Job
• Any Passouts can apply

JOB DESCRIPTION

• Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
• Answers inbound calls
• Attempts first call resolution
• Great communication and organizational skills
• Hardworking, Work and Communication under pressure/ client focus,
• User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers,
• Good analytical skills, Ability to learn fast the application logic and system functionalities,
• Ability to translate user requirements base on tool capabilities,
• Ability to drive and deliver e2e task,
• Fluent English spoken and written,
• Flexibility, Time management, Detail oriented, Excel \\Advanced level.

FULL VIDEO DESCRIPTION

Work Location- Chennai