2021/12/29

IBM Recruitment for Technical Support Engineer

By Anurag Srivastava 2021 Batch Jobs, IBM, Off Campus 2022 Batch, Technical, Uncategorized 0 Comments

Hey all aspirants, IBM is hiring for Technical Support Engieer position, We all know about IBM, is a Popular Multinational Company in the field of Technology. We will write each and every important point of this Jobs role, so do read the post properly.

IBM Recruitment for Technical Support Engineer For Bachelor Degree Holders

About IBM

International Business Machines Corporation is an American multinational technology corporation headquartered in Armonk, New York, with operations in over 171 countries.

Details of IBM Recruitment

City: Pune

Category: Software Development & Support

Required Education: Bachelor’s Degree

Employment Type: Full-Time

Company: IBM India Private Limited

Role and Responsibilities

Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.
Create and implement new processes to improve efficiency and customer satisfaction.
Help team members in the capacity of a senior engineer in problem solving and guidance as required.