IBM Recruitment 2021 | NON CODING JOBS FOR FRESHERS | IBM Recruitment Process For Freshers 2021

Network Support Specialist

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  • 0 – 1 year of previous experience in a customer support or administration function preferred
  • Strong computer skills and good levels of competence various business applications desirable
  • Any Graduate can apply for this post
  • Any Passouts can apply


  • Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
  • Answers inbound calls
  • Attempts first call resolution
  • Performs basic troubleshooting
  • Routes calls to appropriate department / next level teams
  • Manages day-to-day Incident and Service requests
  • Provides ticket status to customers as needed
  • Performs outbound call campaigns
  • Responsible to manage the Service Desk email box and assign emails to appropriate department
  • Handles other administrative tasks as requested by line manager


Work Location- MULTIPLE Cities

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