IBM Recruitment 2021 | NON CODING JOBS FOR FRESHERS | IBM Recruitment Process For Freshers 2021

Technical Support Engineer

ELIGIBILITY

• 0-6+ years of progressive IT experience and customer service.
• Good hands-on experience with Linux operating systems (Red Hat Preferred)
• Ability to diagnose and troubleshoot complex technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

SKILLS REQUIRED

• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
• Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
• Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.
• Create and implement new processes to improve efficiency and customer satisfaction.
• Help team members in the capacity of a senior engineer in problem solving and guidance as required.

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Work Location- Pune