IBM Recruitment 2021 | NON CODING JOBS FOR FRESHERS | IBM Recruitment Process For Freshers 2021

Network Support Specialist

ELIGIBILITY

• 0 – 1 year of previous experience in a customer support or administration function preferred
• Strong computer skills and good levels of competence various business applications desirable
• Any Graduate can apply for this post
• Any Passouts can apply

JOB DESCRIPTION

• Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
• Answers inbound calls
• Attempts first call resolution
• Performs basic troubleshooting
• Routes calls to appropriate department / next level teams
• Manages day-to-day Incident and Service requests
• Provides ticket status to customers as needed
• Performs outbound call campaigns
• Responsible to manage the Service Desk email box and assign emails to appropriate department
• Handles other administrative tasks as requested by line manager

FULL VIDEO DESCRIPTION

Work Location- MULTIPLE Cities