2022/02/26

Deloitte recruitment for Global Tax and Legal Digital Support Analyst Position

By Anurag Srivastava Any Graduate Jobs, Bcom. bba, CustomerService, Uncategorized 0 Comments

Deloitte frequently hires Any Graduates for multiple position with good salary packages and Benefits. This time we have again come up with same kind of opportunity for freshers any graduates. This job post has Hyderabad as the job location, so do read this post properly and carefully for important information.

Deloitte recruitment for Global Tax and Legal Digital Support Analyst Position 2022

About Deloitte

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network with offices in over 150 countries and territories around the world.

Details Of Deloitte Hiring 2022

Company: Deloitte

Position: Deloitte recruitment for Global Tax and Legal Digital Support Analyst Position

Location: Hyderabad, Telangana, India

Qualification Required: Any Graduate

What you’ll do

Customer handling skills – Call etiquettes
End to End ticket management·
Basis ITIL concepts of Incident, problem & change management is must·
Experience in managing voice & non-voice support (Calls, chats & email Adhering to SLAs like response time of an email & chat. ASA for calls & etc.·
Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc.
Zero RED light calls for entire year. Understanding on above metrics is mandate·
Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role·
Process incoming service requests, incidents and change requests and formulate appropriate response·
Manage multiple support mailboxes and respond to emails·
Triage and troubleshoot issue(s) reported on all applications.·
Report and record any new defects on all applications.·
Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization·
Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)·
Provision user accounts for external (non- Deloitte) client users

Technical Requirements:

Any Graduate
0-1 year experience
Excellent Customer service (Phone / Chat / Emails)Excellent spoken English Language proficiency Proficient with MS-OfficeService Now experience
preferred Exposure to application support, ITIL framework etc.
Excellent written & verbal skills Customer Service experience
Comfortable to work in 24*7 environment